Build · Websites, apps and software that run the business
Sorted. IT support & managed services in Kerala & UAE
Phace Two provides IT support and managed services from Calicut, Kerala, for teams across India and the GCC: devices, Google Workspace or Microsoft 365, email, backups, security and a helpdesk. AI sorts helpdesk requests, drafts first answers and watches security alerts, and a person handles every fix. Plans start from ₹8,000 a month for up to 10 users.
Most small businesses don't have an IT department; they have the one colleague who's good with computers.
That works until email stops, a laptop dies with the only copy of the accounts, or someone who left last year still has the admin password.
We take that job on properly. We set up and look after laptops, phones, printers and office Wi-Fi; run Google Workspace or Microsoft 365, business email and domains; switch on backups and security basics; and give your team one helpdesk. Everything is written down: which devices you own, which accounts exist, who has admin access and when the domain renews.
AI makes the helpdesk faster without taking anyone out of the loop. It sorts each request by urgency, suggests the likely fix from past tickets and drafts a first reply, which a technician checks before it's sent. It also watches sign-in, mail and backup alerts and raises the unusual ones to a person. For Gulf teams we work UAE hours from Calicut.
What we hold ourselves to
Service targets and planning benchmarks, not claims about any client’s results.
- of admin accounts on two-factor sign-in
- 100%
- backups, with restores tested rather than assumed
- Daily
- checked by a technician before it reaches your team
- Every AI reply
Tools we run it on
- Google Workspace
- Microsoft 365
- Gemini in Workspace
- Microsoft 365 Copilot
- Microsoft Intune
- Windows
- macOS
- Android & iOS
- Cloudflare
What’s included
- 01
Devices and office network
Laptops, desktops, phones, printers and Wi-Fi set up, secured and recorded in one inventory, with alerts before disks fill or warranties lapse.
- 02
Google Workspace and Microsoft 365
Accounts, shared drives, calendars and licences managed and tidied when people join or leave, with each suite's built-in AI set to see only what each person may.
- 03
Business email and domains
Domains and DNS looked after, email authenticated with SPF, DKIM and DMARC, and migrations without lost mail.
- 04
Backups with tested restores
Automatic backups of email, files and key systems, with test restores on a schedule so you know they work.
- 05
Security and AI-flagged alerts
Two-factor sign-in, a password manager and admin rights where they belong, plus AI that flags unusual sign-ins and phishing for a person to act on.
- 06
AI-assisted helpdesk
One place for problems. AI sorts each request, suggests a fix from past tickets and drafts the reply. A technician checks it, and every request is tracked to a fix.
Five steps. No surprises.
Every stage has an owner, a deliverable and a sign-off, all agreed with you before it starts.
Audit
We list every device, account, domain, licence and admin, then flag the risks in plain English.
Fix the basics
Two-factor sign-in, backups, admin access and renewals sorted first, because they prevent the worst days.
Standardise
Devices, Workspace or 365, email and network set up to one standard, documented and connected to the helpdesk's alerts.
Support
Requests handled through the AI-assisted helpdesk, remotely or on site as agreed in your plan, with a person on every fix.
Review
Regular checks of devices, accounts, backups and licences, with the helpdesk's patterns showing what to fix or upgrade next.
Questions, answered.
Something else on your mind? Ask us directly on WhatsApp, by email or over a call.
Devices and office Wi-Fi, Google Workspace or Microsoft 365, business email and domains, backups, security basics and an AI-assisted helpdesk for your team. The users, devices and systems covered are listed in your plan, with how to raise a request and what's billed separately, such as hardware and licences.
Yes, as a monthly or annual support plan, which is what most Kerala businesses call an IT AMC. It covers the users, devices and systems listed in the plan. Requests are handled remotely wherever possible, and on-site visits are agreed in the plan.
Yes. We work UAE hours for Gulf teams from our Calicut office, and most IT work, from accounts and email to security, backups and helpdesk requests, is done remotely. Anything that needs hands on site, like cabling or hardware swaps, is planned with you in advance.
AI reads each request, sorts it by urgency, suggests the likely fix from past tickets and drafts a first reply. A technician checks the draft before it's sent and makes every change to your systems. AI also watches sign-in, mail and backup alerts and raises unusual ones to a person; it never resets a password or changes access on its own.
Workspace suits teams that live in the browser, Gmail and shared docs. Microsoft 365 suits teams that rely on the Excel and Word desktop apps, Teams or Windows device management. Both now offer AI assistants, Gemini in Workspace and Copilot in 365, which work best when sharing settings are tidy.
The number of users and how much on-site work you need set the price. Plans start from ₹8,000 a month for up to 10 users, plus ₹600 a month for each extra user, covering the AI-assisted helpdesk, Workspace or 365 administration, email security and backups. In the UAE, plans start from AED 800 a month for 10 users. Prices are before GST (18%) in India and before VAT where it applies in the Gulf. Licences and hardware are bought in your company's name and billed separately.
Let's build it with AI.
Tell us where you want to be in 12 months. A strategist replies within one working day, and after a short call the plan, the numbers and the team follow in writing within 48 hours.